Shipping & Handling Policy
Perishable Items: must be shipped via overnight shipping to ensure their quality and freshness.
Non-perishable items: may be shipped by FedEx, UPS and USPS ground service.
Combined Items: if you have selected both perishable and non-perishable items in your cart, the order will be shipped via overnight shipping.
Note: Ground shipping does not guarantee the date of delivery. Therefore, there are no refunds or claims possible for late arrivals. If you require your order to arrive on a specific date, we suggest you choose the Priority Overnight Shipping method and then pick the date you prefer.
Shipping and Handling Charges
Available shipping rates and fees are determined by the perishability of the product/s in your order.
Standard ground shipping Perishable Items Not Available
Standard ground shipping Non-Perishable Items
(arrives in 3-5 business days) $12.99
Express shipments Non-Perishable Items
(arrives in 2-3 business days) $23.99
Express shipments Perishable Items
(arrives in 2-3 business days) $23.99
(arrives next day) $37.99
* Orders to ship Overnight must be placed by 1PM EST (M-F) to ensure they are shipped out the same day.
** Perishable items are noted as such on each product’s page and in your cart. Certain perishable items may require overnight shipping to ensure their freshness.
Shipping rates listed above are PER BOX shipped within the Continental US. Surcharges apply for addresses outside the contiguous 48 states – see notes below
Buy Now, Ship Later: We offer a scheduled delivery shipping option so you can choose the specific delivery date for your order. Choose the “Buy Now, Ship Later” option at checkout & select your preferred delivery date.
Multiple Addresses: We make shipping to all your family and friends easy! Select “Ship to Multiple Address” in your cart and specify which products to ship for each delivery.
Deliveries: To avoid weekend transit and ensure product quality, orders of perishable products cannot be scheduled for Monday delivery except in December when shipping carriers expand their delivery timetables. Depending on your location, Tuesday delivery may only be available via Overnight Shipping.
EXCEPTIONS & SURCHARGES
Saturday Delivery: Saturday delivery is available for most zip codes, Saturday delivery is not available for Alaska, Hawaii, and Puerto Rico. Please use the shipping table above to determine your base shipping rate and add a $14.99 surcharge.
Alaska & Hawaii: As, for obvious reasons, there is no Ground-based service to these locations, we use 2-Day / Overnight Shipping as the base rate for these regions, then apply an additional $24.99 surcharge.
Puerto Rico: Exact delivery date not guaranteed as these areas are served by the U.S. Postal Service. Use the table above to determine your base shipping rate, then apply a $19.99 surcharge for 2-Day / Overnight Shipping as the base rate for these regions, then apply a $19.99 surcharge.
Delivery: Please contact us for any shipments outside the United States and APOs to receive a customized quote.
Subscriptions: Our Monthly Subscriptions’ price includes the shipping and handling cost (surcharges apply to orders shipping outside the Continental USA), so there will not be any increases or additional billing for shipping for the duration of your subscription. Your first box will ship within 1-3 business days of placing your order. Subsequent boxes will ship around the middle of the month for arrival between the 16th – 25th. If you haven’t received your box by the 26th, please feel free to follow up with us at [email protected]
Cancellation: If you need to cancel your order, you need to do so before it leaves our facility. Please contact Customer Service to begin the cancellation process. For cancelled orders, you can choose to receive store credit or have the funds returned to your original form of payment.
Exchanges: All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. If for any reason you are not satisfied with your purchase and have identified a quality related issue, return it within 24 hours for an exchange or a refund of the purchase price of the products only (less shipping and handling). A credit can only be provided if the product is returned for review. Please keep all packaging intact for any returns. If an exchange is requested, the replacement product will be shipped as soon as we have processed and confirmed your claim.
Price Changes: All prices are subject to change without prior notice.
Our product pictures: Actual items may differ slightly from pictures shown.
Please inspect arrived package and products as soon as they arrive to your door! If your package has arrived damaged or tampered with, please contact the carrier (UPS or FedEx) and our Customer Service Department. Any delay in contacting the carrier and our Customer Service Department makes it more difficult to file a claim. Please keep ALL packaging and items EXACTLY AS THEY ARRIVED.